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Privacy Policy

Last updated: 29/04/2021

This Privacy Policy explains the personal information that Garden & Furniture Etc Limited collects about you and how we use it.

Garden & Furniture Limited recognises that your personal information is sensitive and private and will therefore always treat it with respect and confidentiality.

This website is not intended for children and we do not knowingly collect data relating to children.

Under data protection regulations, you have the right to have your personal information removed at any time from Garden & Furniture Etc Limited. We make this option clear and simple to achieve for all of our customers.

Who we are?

Our company name is: Garden & Furniture Etc Limited
Our company number is: 12965066
VAT registration number is: 362120832

What information do we collect about you?

We aim to only collect and process the minimal amount of personal data that is required for the purposes of conducting our business with you in relation to the products/services we supply to you.

We may collect and process the following personal data:

Name
Address
Telephone Number
Email Address
Business name
Payment information

Your personal information will be used for the specific reasons stated above only.

Why do we collect such personal information?

We collect such non-personal and personal information for the following purposes:

To provide and operate the services we offer as a business;
To provide ongoing customer assistance and technical support;
We may use the information to improve our products and services;
Internal record keeping;
We may periodically send promotional emails about new products, special offers, or other information which we think you may find interesting using the email address which you have provided;
To comply with any applicable laws and regulations.

How do we store, use, share, and disclose site visitors' personal information?

Our company is hosted on the Joomla platform. Joomla provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Joomla’s data storage, databases, and general Joomla applications. They store your data on secure servers behind a firewall.

How do we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or money owed, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws and any agreement we may have with you. For these purposes, we may contact you via email, telephone or text messages.

How can our site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at contact@gardenandfurniture.co.uk

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and your contact information

If you would like to: correct, amend or delete any personal information we have about you, you are invited to contact us at contact@gardenandfurniture.co.uk

TERMS AND CONDITIONS

Last updated: 29/04/2021

Introduction

1.1 Welcome to Garden & Furniture Etc Limited (“Company”, “we”, “our”, “us”).

We are registered in the UK under number 12965066.

1.2 These Terms of Service (“Terms”, “Terms of Service”) govern your use of our website located at www.gardenandfurniture.co.uk (together or individually “Service”) operated by Garden & Furniture Etc Limited.

1.3 Our Privacy Policy also governs your use of the Service and explains how we collect, safeguard, and disclose information that results from your use of our web pages.

1.4 Your agreement with us includes these Terms and our Privacy Policy (“Agreements”). You acknowledge that you have read and understood Agreements and agree to be bound by them.

1.5 If you do not agree with (or cannot comply with) Agreements, then you may not use the Service, but please let us know by emailing at contact@gardenandfurniture.co.uk so we can try to find a solution. These Terms apply to all visitors, users and others who wish to access or use the Service.

Communications

2.1 By using the Service, you can subscribe to our newsletters, marketing or promotional materials and other information we may send. We will never share or sell your info to anyone.

Our Products

3.1 The images of the products on our website are for illustrative and guidance purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the products. Your products may vary slightly from those images.

3.2 Most of the products shown on our website are made to order. Depending on the quantity you wish to have, it can take up to 10 working days to produce and deliver your order. Please note that this will not apply to all products sold on our website.

3.3 For bulk purchases, please contact us at sales@gardenandfurniture.co.uk to discuss the discounts we offer.

Price

4.1 The price of products will be as quoted on our website.

4.2 These prices include VAT and delivery cost, which will be added to the total amount due at the checkout.

4.3 Prices are liable to change at any time, but changes will not affect orders for which we have already sent you an order confirmation.

Payment

5.1 If you wish to purchase a product or service through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including but not limited to, your credit or debit card number, the expiration date of your card, your billing address and your shipping information.

5.2 You represent and warrant that:

5.2.1 You have the legal right to use any card(s) or other payment method(s) in connection with any Purchase;

5.2.2 The information you supply to us is true, correct, and complete.

5.2.3 Payment for all products must be by credit or debit card. We also accept payments made via PayPal, Google Pay and Apple Pay.

5.2.4 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.

5.3 After placing an order, we will send you an email that confirms that your order for the Product(s) has been accepted (the “Order Confirmation”). The Contract between us will be formed only when we send you the Order Confirmation.

5.4 We will charge your credit or debit card upon checkout and despatch our Order Confirmation electronically to the details you provide. We will only accept orders for items that are currently showing as “In Stock” on our website when you place your order.

5.5 In the event that we are unable to take full payment for the Products from your specified account, we reserve the right to cancel the Contract forthwith or to suspend any further deliveries to you.

5.6 All care is taken by us to ensure all information provided by you in connection with your order is secure. In the event that you may suffer loss through a third-party unauthorised access to any data you provide to us when accessing and ordering from our website, we cannot be held liable for that loss unless this is solely due to our negligence.

5.7 We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.

No Use by Minors

6.1 The Service is intended only for access and use by individuals of at least eighteen (18) years old.

6.2 By accessing or using the Service, you warrant and represent that you are at least eighteen (18) years of age and with the full authority, right, and capacity to enter into this agreement and abide by all of the terms and conditions of Terms.

6.3 If you are not at least eighteen (18) years old, you are prohibited from both the access and usage of Service.

Delivery

7.1 We cannot currently deliver to the whole of the UK. Our delivery area covers mainland UK and most of Scotland.

7.2 Unfortunately, delivery to the following postcodes is restricted and may incur some additional fees except for small home accessories: AB, BT, DD, DG, E, EC, EH, FK, G, GY, HS, IM, IV, JE, KA, KW, KY, LD, ML, N, NW, PA, PH, PO30-41, SA, SE, SW, TD, TR, W, WC, ZE. Each listing will contain information about whether your postcode is excluded or not. If you live in Scotland or one of the offshore islands, please check with us by emailing at contact@gardenandfurniture.co.uk before ordering to ensure we can deliver to your area.

7.3 We do not currently deliver to anywhere outside the UK.

7.4 All our products arrive in the best possible condition; they are delivered directly to you from our workshop.

7.5 Deliveries are made Monday to Friday, excluding Saturdays, Sundays, and Bank Holidays.

7.6 Standard delivery for small items is 3-5 working days. We always aim to meet this but delivery times cannot be guaranteed and this may be for reasons beyond our control.

7.7 Large and heavy items are sent using a pallet delivery service and may take up to 2-3 working days to arrive. Please note, this does not include the manufacturing time.

7.8 Delivery price is included in the total product price.

7.9 We send our large items using recorded delivery. Please be sure someone is available to accept the delivery on the arranged day. If for any reason you are not available to accept delivery on the arranged day and have not informed either ourselves or the hauliers, a re-delivery charge will be applied and need paying for before we proceed with the consignment. If this not paid within 48 hours, the consignment will be returned to ourselves and although a refund will be made, it will be less all haulage costs incurred by us. 

7.10 Delivery will be completed when we deliver the Products to the address you provide us with in your order.

Cancellation, Returns & Refunds

9.1 We endeavour to make sure everything is in perfect condition before it leaves us, but if you wish to make a return for any reason here is what to do:

9.2 If an item is damaged, faulty or not what you have ordered, please contact us within 7 working days to let us know. It must then be returned to us within 14 working days of notification with the Product unused. For exchange or refund, you are obliged to return the Product in the same condition in which you received it, including being in its original packaging. We will either arrange collection by courier or ask you to return it by post. If your return satisfies the requirements stated above, we will reimburse you for the original delivery charges you paid and any reasonable costs incurred in returning the item to us, provided the method of return has been agreed by us prior to return.

9.3 For any undamaged product, simply return it with its included accessories and packaging along with the original receipt within 14 days of the date you received the product, and we will exchange it or offer a refund based upon the original payment method. You will be required to pay the return postage or collection costs. We only issue refunds for undamaged items in their original packaging. If a Product is not returned in a fully re-saleable condition, we reserve the right to refuse a refund.

9.4 When you return a Product to us for any reason, we will examine the returned Product and will notify you of your refund via email within a reasonable period of time. We will process the refund due to you as soon as possible. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

9.5 We will usually refund any money using the same method originally used by you to pay for your purchase.

9.6 For all returns please contact our Customer Care team at sales@gardenandfurniture.co.uk

Content

10.1 Content found on or through this Service is the property of Garden & Furniture Etc Limited.

10.2 You may not distribute, modify, transmit, reuse, download, repost, copy or use said Content, whether in whole or in part, for commercial purposes or for personal gain, without express advance written permission from us.

Prohibited Uses

11.1 You may use the Service only for lawful purposes and in accordance with the Terms. You agree not to use the Service:

11.1.2 In any way that violates any applicable national or international law or regulation.

11.1.3 For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content or otherwise.

11.1.4 To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter,” “spam,” or any other similar solicitation.

11.1.5 To impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity.

11.1.6 In any way that infringes upon the rights of others or in any way is illegal, threatening, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

11.1.7 To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of Service, or which, as determined by us, may harm or offend the Company or users of the Service or expose them to liability.

11.2 Additionally, you agree not to:

11.2.1 Use the Service in any manner that could disable, overburden, damage, or impair the Service or interfere with any other party’s use of the Service, including their ability to engage in real-time activities through the Service.

11.2.2 Use any robot, spider or other automatic devices, process, or means to access Service for any purpose, including monitoring or copying any of the material on Service.

11.2.3 Use any manual process to monitor or copy any of the material on the Service or for any other unauthorised purpose without our prior written consent.

11.2.4 Use any device, software or routine that interferes with the proper working of Service.

11.2.5 Introduce any viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.

11.2.6 Attempt to gain unauthorised access to, interfere with, damage or disrupt any parts of Service, the server on which Service is stored or any server, computer, or database connected to Service.

11.2.7 Attack Service via a denial-of-service attack or a distributed denial-of-service attack.

11.2.8 Take any action that may damage or falsify the Company rating.

11.2.9 Otherwise attempt to interfere with the proper working of Service.

Governing Law

12.1 These Terms shall be governed and construed in accordance with the laws of the United Kingdom, which governing law applies to an agreement without regard to its conflict of law provisions.

12.2 Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have had between us regarding Service.

Changes to Service

13.1 We reserve the right to withdraw or amend our Service, and any service or material we provide via Service, at our sole discretion without notice. We will not be liable if for any reason all or any part of Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Service, or the entire Service, to users.

Amendments to Terms

14.1 We may amend the Terms at any time by posting the amended Terms on this site. It is your responsibility to review these Terms periodically.

14.2 Your continued use of the Platform following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.

14.3 By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new Terms, you are no longer authorised to use the Service.

Acknowledgement

BY USING THE SERVICE OR OTHER SERVICES PROVIDED BY US, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM.

Please send your feedback, comments, requests to us by email: contact@gardenandfurniture.co.uk

Order & enquiries

Help & Contact us

Returns & Refunds

Last updated: 29/04/2021

For all returns, please contact our Customer Care team at contact@gardenandfurniture.co.uk

We endeavour to make sure everything is in perfect condition before it leaves us, but if you wish to make a return for any reason here is what to do:

Damaged/defective goods or not what you ordered

If an item is damaged, faulty or not what you have ordered, please contact us within 7 working days to let us know. It must then be returned to us within 14 working days of notification and must be returned unused. For exchange or refund, you are obliged to return it in the same condition in which you received it, including being in its original packaging. We will either arrange collection by courier or ask you to return it by post. If your return satisfies the requirements stated above, we will reimburse you for the original delivery charges you paid and any reasonable costs incurred in returning the item to us, provided the method of return has been agreed by us prior to return.

If you have changed your mind

For any undamaged product where you have changed your mind, simply return the product with its accessories and packaging, along with the original receipt within 14 days of the date you received the product and we will exchange it or offer a refund via the original payment method. You will be required to pay the return postage or collection costs. We only issue refunds for undamaged items in their original packaging. If a product is not returned in a fully re-saleable condition, we reserve the right to refuse a refund or withhold a percentage of the refund value if the item needs to be reduced in price for resale.

Refund process

When you return a Product to us for any reason, we will examine the returned Product and will notify you of your refund via email within a reasonable period of time. We will process the refund due to you as soon as possible. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

We will usually refund any money using the method used by you to pay for your purchase.

Bespoke orders

Once a bespoke order has been placed and payment made, we take this as acceptance of our terms and conditions on bespoke orders. No major changes can be made once you have confirmed the design and/or once you have paid. Your order cannot be cancelled once we have bought all materials needed and started the manufacturing process. Any changes made to an order after acceptance of specifications and payment may incur an extra charge.

If you have any questions regarding your bespoke order or need some advice before proceeding, please contact us, we are more than happy to help.

No refunds will be given on any bespoke order at any time. By agreeing to go ahead with any bespoke order, you accept these terms and conditions.

Error

Company

Information

Order & enquiries

Get the latest news & offers

Error

Company

Information

Delivery Policy

Privacy Policy

Who we are?

What information do we collect about you?

Why do we collect such personal information?

How do we store, use, share, and disclose site visitors' personal information?

How do we communicate with our site visitors?

How can our site visitors withdraw their consent?

Privacy policy updates

Questions and your contact information

TERMS AND CONDITIONS

Introduction

Communications

Our Products

Price

Payment

No Use by Minors

Delivery

Cancellation, Returns & Refunds

Content

Prohibited Uses

Governing Law

Changes to Service

Amendments to Terms

Acknowledgement

Contact Us

Order & enquiries

Returns & Refunds

Get the latest news & offers